Frequently Asked Questions
All patrons entering the theatre MUST have a ticket regardless of age. This includes small children and infants. If at some point during the performance you allow your child to sit on your lap, please be aware that they could obstruct another patron's view.
In the interest of public safety, the Muny reserves the right to inspect all items entering the theatre. Guests may carry in items including: purses, diaper bags, fanny packs and soft-sided coolers that do not exceed a maximum size of 16"x 16" x 8". Bags that exceed this size are not permitted in the theatre. Alcohols, glass bottles, cans, thermoses, hard-sided coolers, are not permitted. Non-alcoholic beverages including water and soda in open cups or in plastic bottles no larger than 2 liters are allowed. All items may be inspected. Those patrons who refuse a search will be denied entrance into the theatre. Exceptions may be made for medical considerations.
The Muny's emergency number is (314) 367-9191. Register your seat location with one of the Usher Captains and we will contact you immediately should an emergency arise.
If you lose something while attending a performance, you can check with the Usher Captains located at the lower right hand side of the auditorium. They can also check for items lost during a previous performance. For other questions on lost items, please call The Muny's Administrative Offices during normal business hours at (314) 361-1900 and ask for Lost and Found.
All performances begin promptly at 8:15 p.m. For the enjoyment of all and in consideration of the performers, please arrive on time and remain in your seats until the performance has ended. The regular 8:15 p.m. starting time may be delayed by weather or other reasons, but this does not mean a performance is cancelled. UNDER NO CIRCUMSTANCES IS A PERFORMANCE OFFICIALLY CANCELLED BEFORE 9:30 p.m.
Rain checks are issued to ticket holders with paid admissions in the event a performance is cancelled before one hour of playing time elapses, including scheduled intermissions. If a delay is necessary during a performance, the production may be stopped for a reasonable period of time, not to exceed 30 minutes after 9:30 p.m., at which time an announcement will be made as to the approximate starting time if the performance is to continue.
Valid rain checks (your paid ticket stub) may be exchanged at the Forest Park Ticket Office for a seat of the same value for a subsequent performance, however, the same seat number is not guaranteed. Valid rain checks may also be redeemed for a refund of the ticket price.
Refunds may be obtained in person at Forest Park Ticket Office or by mailing your tickets to: The Muny, ATTN: Rain Checks, Forest Park, St. Louis, MO 63112. Requests must be postmarked by August 31, 2011.
If a performance is given after a delayed start, Rain Checks are not valid and unused tickets will not be exchanged or refunded.
RAIN CHECKS HAVE NO VALUE AFTER AUGUST 31, 2013.
The photographing, videotaping or sound recording of any performance, stage set, prop or costume without written permission of the management is strictly forbidden.
In consideration of your fellow patrons, we ask you to refrain from smoking inside the theatre at all times. This includes areas within the theatre entrance gates.
On performance nights, souvenirs may be purchased at our main souvenir stand located adjacent to May Plaza and the Culver Pavilion. Souvenirs may also be purchased at the souvenir kiosks located just inside the lower east and west gates to the theatre. Each souvenir station offers logoed apparel and gifts for all ages including show-specific merchandise. Souvenirs may also be purchased through our main office during regular business hours.
The attire for The Muny is CASUAL. Most people wear dress shorts, khakis, sleeveless tops or sundresses. You will see people dressed up as well. We recommend dressing comfortably for the weather.
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