Season Ticket Refund and Exchange Policy
- There are no refunds on ticket purchases. Season tickets may be exchanged for a ticket of the same value for another performance of the same production at no additional cost. Season tickets may also be exchanged for a different production. However, the cost difference between the single ticket price and the season ticket price will be assessed.
- Ticket exchanges must be made at least 24 hours prior to the date printed on the ticket and are subject to seat availability. In the event the price category of the ticket to be exchanged is not available for the desired performance, the next lower price category available will be substituted and the cost difference will not be refunded.
- We hope this never happens, but if you are unable to use your tickets, consider donating them back to The Muny. You’ll receive a tax deduction for their face value and we will be able to offer them to another audience member. Return your tickets to The Muny Box Office at least 24 hours prior to the date printed on the ticket. A receipt reflecting the amount paid for the tickets will be issued for your tax purposes. Receipts cannot be issued if tickets are received less than 24 hours prior to the performance date, unless as a result of an officially cancelled performance.
- Ticket exchanges or donations may be made in person at The Muny Box Office in Forest Park or by mailing tickets to:
The Muny Box Office
#1 Theatre Drive
St. Louis, MO 63112-1098
Please allow time for mail delivery. Unfortunately we are currently not able to accept ticket donations by telephone, fax or email.