Rain Check Policy
Rain check privileges are extended to ticket holders with a paid admission only. The start time may be delayed or the performance may be interrupted due to inclement weather or other reasons. If a performance is cancelled before one hour of playing time has elapsed, including scheduled intermissions, your ticket will serve as your rain check. Rain checks may be redeemed for a ticket of the same value for any performance in the same season, or for a refund of the ticket price.
If a performance is given after a delayed start or resumes after an interruption, rain checks are not valid and may not be exchanged or refunded. We will make every effort to present the performance, and typically will not cancel the performance before 9:30 pm. A delayed start time or the length of an interruption in the performance will be determined by theatre management on a per case basis. Notice of delays or cancellations will be made over the theatre public address system and will also be posted online at www.muny.org and twitter.
In the case of a cancelled performance, beginning the following day, rain checks may be exchanged at The Muny Box Office for a ticket of the same value for any remaining performance of the same season subject to availability. Rain checks also may be redeemed for a full refund of the ticket price or donated back to The Muny. A donation receipt reflecting the rain check value will be issued for tax purposes.
Rain checks must be redeemed by August 31, 2016 either in person or by mail to The Muny Box Office. Only actual, legible tickets, in their original form will be accepted as rain checks.
Ticket exchanges must be made at least 24 hours prior to the date printed on the ticket and are subject to seat availability. In the event the price category of the ticket to be exchanged is not available for the desired performance, the next lower price category available will be substituted and the cost difference will not be refunded. Season tickets may be exchanged for a ticket of the same value for another performance of the same production at no additional cost. Season tickets may also be exchanged for a different production. However, the cost difference between the single ticket price and the season ticket price will be assessed.
If you are unable to use your tickets, return them to The Muny Box Office at least 24 hours prior to the date printed on the tickets. A donation receipt reflecting the ticket value will be issued for tax purposes.
The Muny Box Office
#1 Theatre Drive
St. Louis, MO 63112-1098
If a performance should be cancelled due to inclement weather, please return to this page and click on the Missouri Lottery banner at the top of the page. Following the cancelled performance, a link will be activated that will take you to the Missouri Lottery website. There, you will be able to enter a sweepstakes with prizes from the Missouri Lottery as a special consolation for your cancelled performance. Entries will be accepted for 24 hours from the time a cancelled performance is declared. Complete instructions and rules will be available on the sweepstakes web page. Since the sweepstakes will only be available for 24 hours following a cancelled performance, don’t delay!